How to Resolve Face-Capturing Issues During Equipment Check

How to Troubleshoot Face Capturing Issues During a Test

This article explains how to resolve issues related to face capturing during the equipment check process.

Recommendations
If you’re having trouble passing the face-capturing step, here are some recommendations:

1. Make sure that your face fits into the frame on the screen.
2. Ensure that there is enough light in the room.
3. Glasses’ reflections may also be a problem, so try taking a photo without glasses if you wear them.
4. Turn off other camera applications, such as Skype or another browser.
5. Antivirus can also block camera access, so try disabling the antivirus (or camera protection) and refresh the current tab in the browser.
6. Try using another browser, such as Mozilla Firefox or Google Chrome.

    • Related Articles

    • How to Troubleshoot Camera Issues During a Test

      This article explains how to troubleshoot common camera issues that may occur during the equipment check or while taking a proctored exam. It covers the most frequent causes of webcam failures and provides step-by-step guidance to help candidates ...

    • How to Troubleshoot Microphone Issues During a Test

      This article offers guidance for addressing microphone issues that may arise during proctored tests, particularly when the microphone is not detected during the equipment check. For Google Chrome 1. Click the three dots icon in the top right corner ...

    • How to Troubleshoot Screen Sharing Issues

      This article explains how to troubleshoot common screen-sharing problems that may occur during the equipment check process of a proctored exam. By following the recommendations in this guide, you can resolve screen-sharing issues and ensure a smooth ...

    • How to Troubleshoot WebRTC Issues

      Possible Causes of WebRTC Issues Network Configuration Blocked Ports: The necessary ports (3478/tcp, 3478/udp, 49152-65535/udp) may be blocked by your network’s firewall or router. Strict NAT Settings: Network Address Translation (NAT) configurations ...

    • How to Resolve Issues with ID Scanning

      This article explains how to troubleshoot ID-scanning issues during the equipment check process. Recommendation If you’re having trouble with ID scanning during the equipment check, try these recommendations: Upload a good-quality picture of the ID. ...