Troubleshooting Screen Sharing Issues: Solutions for Chrome, Firefox, and Mac Users

How to Troubleshoot Screen Sharing Issues

This article explains how to troubleshoot problems related to screen sharing during the equipment check process.

Common Reasons for Screen Sharing Problems
If you’re having trouble sharing your screen, here are some possible reasons:

1. Partial Screen Sharing – If you’re experiencing screen sharing issues, it’s possible that you’re not sharing your entire screen.
2. Multiple Monitors – For users with multiple monitors, screen sharing can sometimes become complicated.
3. You’re using a Mac and haven’t given access to your computer for screen sharing.


Solutions for Different Browsers
Depending on your web browser, the steps to troubleshoot screen-sharing issues during the equipment check process can vary. Here are solutions tailored to different browsers:

For Chrome Users
1. Choose the Your entire screen tab.
2. Click on the screen box.
3. Click on the Share button.

Note: If you’re using two monitors, you must unplug one to select the full-screen option.



For Mozilla Firefox Users

1. Click on the Retry button.
2. Choose the Entire screen option from the Select Window or Screen drop-down. If you’re using two monitors, you must unplug one to select the full-screen option.
3. Click on the Allow button to permit screen sharing. 



For Mac Users
Make sure that screen recording is enabled by following the instructions for Enabling Screen Sharing on Mac.

By following the recommendations outlined in this guide, you can overcome screen-sharing hurdles and make your online interactions more efficient and productive.


Best Practices and Tips 

  1. You should use your personal device to take the test because work-provided devices may have security settings that restrict access to the test. Without the administrator’s permission, it is impossible to change the security settings.
  2. We suggest temporarily disabling any antivirus software that might be interfering with the screen share functionality. This can help eliminate any potential conflicts and allow the exam to proceed smoothly.

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