Troubleshooting
How Do I Switch to Using an External Camera Instead of My Computer’s “Built-In Webcam”
This article provides a concise guide on adjusting your computer and browser settings for effective webcam management, whether you need to disable your integrated webcam or configure camera permissions in Google Chrome and Mozilla Firefox. Computer ...
How to Troubleshoot Screen Sharing Issues
This article explains how to troubleshoot problems related to screen sharing during the equipment check process. Common Reasons for Screen Sharing Problems If you’re having trouble sharing your screen, here are some possible reasons: 1. Partial ...
How to Enable Screen Sharing for the Proctored Test on MAC
This article illustrates the steps to grant screen recording permissions to a specific browser on your Mac. Enabling Screen Recording Permissions To enable screen recording you should: 1. Open the Apple menu. 2. Choose System Preferences. Select ...
How to Troubleshoot Camera Issues During a Test
This article offers guidance for addressing camera issues that may arise during proctored tests, particularly when the camera is not detected during the equipment check. Allow Camera Permission on Google Chrome If you are using Google Chrome, follow ...
How to Troubleshoot Microphone Issues During a Test
This article offers guidance for addressing microphone issues that may arise during proctored tests, particularly when the microphone is not detected during the equipment check. For Google Chrome 1. Click the three dots icon in the top right corner ...
How to Troubleshoot Face Capturing Issues During a Test
This article explains how to resolve issues related to face capturing during the equipment check process. Recommendations If you’re having trouble passing the face-capturing step, here are some recommendations: 1. Make sure that your face fits into ...
How to Configure a Camera/Mic to Be Used for Proctored Test
This article will explain how to choose and configure a camera/microphone (from multiple) that will be used for proctored tests. In Google Chrome Browser Configure a camera If several cameras are connected to the computer: 1. Click on the camera icon ...