Troubleshooting
How to Troubleshoot WebRTC Issues
Possible Causes of WebRTC Issues Network Configuration Blocked Ports: The necessary ports (3478/tcp, 3478/udp, 49152-65535/udp) may be blocked by your network’s firewall or router. Strict NAT Settings: Network Address Translation (NAT) configurations ...
How to Resolve Issues with ID Scanning
This article explains how to troubleshoot ID-scanning issues during the equipment check process. Recommendation If you’re having trouble with ID scanning during the equipment check, try these recommendations: Upload a good-quality picture of the ID. ...
How Do I Switch to Using an External Camera Instead of My Computer’s “Built-In Webcam”
Computer settings Make sure your external camera is properly connected to your computer via a USB port or any other applicable connection method, and ensure that your external camera is compatible with your computer’s operating system. Here are the ...
How to Troubleshoot Screen Sharing Issues
This article explains how to troubleshoot common screen-sharing problems that may occur during the equipment check process of a proctored exam. By following the recommendations in this guide, you can resolve screen-sharing issues and ensure a smooth ...
How to Enable Screen Sharing for the Proctored Test on MAC
This article illustrates the steps to grant screen recording permissions to a specific browser on your Mac. Enabling Screen Recording Permissions To enable screen recording, you should 1. Open the Apple menu. 2. Choose System Preferences. Select ...
How to Troubleshoot Camera Issues During a Test
This article explains how to troubleshoot common camera issues that may occur during the equipment check or while taking a proctored exam. It covers the most frequent causes of webcam failures and provides step-by-step guidance to help candidates ...
How to Troubleshoot Microphone Issues During a Test
This article offers guidance for addressing microphone issues that may arise during proctored tests, particularly when the microphone is not detected during the equipment check. For Google Chrome 1. Click the three dots icon in the top right corner ...
How to Troubleshoot Face Capturing Issues During a Test
This article explains how to resolve issues related to face capturing during the equipment check process. Recommendations If you’re having trouble passing the face-capturing step, here are some recommendations: 1. Make sure that your face fits into ...
How to Configure a Camera/Mic to Be Used for Proctored Test
This article will explain how to choose and configure a camera/microphone (from multiple) that will be used for proctored tests. In Google Chrome Browser Configure a camera; If several cameras are connected to the computer: 1. Click on the camera ...